FESTIVAL.ORG Policies

Privacy Policy

Who we are
FESTIVAL.ORG is the trading name of Greenwich+Docklands Festivals, a company limited by guarantee. We are registered in England & Wales (company number 287 6062) and VAT registered (VAT number 629 9872 73). We are also a registered charity (charity number 1037878). Festival.org’s registered address is Festival.org, Old Royal Naval College, Pepys Building, 2 Cutty Sark Gardens, Greenwich, London, SE10 9LW. 

We understand that your personal information and privacy are important to you. We make every effort to ensure that the information you share with us is recorded accurately, retained securely and used only according to your wishes. We protect your personal information and adhere to all current data protection act legislation with respect to protecting privacy. We do not give out, sell or trade our mailing list data with external organisations. 

How does FESTIVAL.ORG use your information?
We aim to be clear when we collect your data and not to do anything you wouldn’t reasonably expect. 

If you sign up to our mailing list, book tickets, apply to be a volunteer, respond to an event survey or give a donation, we usually collect your name and contact details. Where it is appropriate (and you have the right to decline to give this information) we may also ask for your age, gender, ethnicity, information relating to your health or, if making a donation, why you have decided to donate to us. 

We use this data to provide you with the events, products, services or information that you asked for, to ensure we know how you prefer to be contacted, to understand how we can improve our communications or events, to administer your donation, or to process Gift Aid. 

We may share anonymised personal information with other organisations, particularly Arts Council England, who use this to help understand the impact of the public investment made in Festival.org. Some of our events are presented in partnership with other companies. We will share anonymised postcodes with them. If you opt to join their mailing list we will give them your name and contact details. 

We will not otherwise share your personal information with third party organisations. 

When someone visits our website, we use Google Analytics to collect statistical data and details of visitor patterns which tell us which parts of our website visitors use most often. None of this information uses, or requires the use, of personal information and is processed in a way that does not identify individuals. We do not make any attempts to find out the identities of individuals visiting our website. 

Our mailing list
We use MailChimp software to deliver our newsletter. We gather statistics on opening rates and clicks on links which help us monitor and improve our communications. You can unsubscribe at any time from newsletters by clicking the unsubscribe link on each e-newsletter. You can read MailChimp’s privacy policy here. 

Our box office
Most of the events at GDIF and produced by Festival.org are free, but there are some events that are ticketed. We collect your name and contact details when you book to attend a Festival.org event. By booking for an event via Eventbrite these platforms you consent to the collection, retention and use of your personal information in accordance with the terms outlined below. 

The information you provide will be used to process your booking. We will also use it to contact you via Eventbrite regarding your booking. We may also contact you to undertake post-event evaluation. Unless you opt in to our mailing list you will not hear from us outside of these parameters. Please note that Eventbrite is a third-party service that is not owned or managed by Festival.org. This privacy policy only refers to the way Festival.org will use your information. You should also review Eventbrite’s terms and conditions and privacy policy as we do not accept any responsibility or liability for their policies.

Find out more about Eventbrite’s privacy policy here.  

Links
Festival.org’s website contains links to other websites. The privacy policy described here applies only to personal data collected by Festival.org and we are not responsible for the privacy practices of external websites. 

Security
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. 

Third party organisations
Your information may be shared with us by independent fundraising sites if you make a donation to Festival.org, but only when you have indicated that you give your consent to hear from us. You should check the privacy policies of other websites when you provide your information to understand fully how they will process your data. 

Cookies
A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of the website which helps us to provide you with the best experience possible when browsing our website and allows us to improve our site. 

Most web browsers allow some control of most cookies through the browser settings. 

We use cookies for a number of reasons: 

• For statistical analysis we collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form that does not identify a visitor, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. This helps us to improve the way our website works, for example by making sure visitors are finding what they need easily; 
• We embed videos from YouTube or Vimeo. You cannot be personally identified from this and it is for playbacks of embedded videos only. 

You can withdraw your consent and remove or block cookies at any time using the settings in your browser, but in some cases, this may impact your ability to use our website. By using our website you are agreeing to the use of cookies as described. 

Access to your information and correction
You have the right to request a copy of the information we hold about you. If you would like a copy of this information, please contact us by email to hello (@) festival.org or by post to Festival.org, Old Royal Naval College, Pepys Building, 2 Cutty Sark Gardens, Greenwich, London, SE10 9LW. We want to make sure that your information is accurate and up to date. You may also ask us to correct or remove any inaccurate information. We include the option for you to update your details or unsubscribe from our mailing list every time we send you our e-newsletter or send you information in the post. 

Cookie Policy

What are cookies?
A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of the website which helps us to provide you with the best experience possible when browsing our website and allows us to improve our site.

Browser settings
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit allaboutcookies.org.

How we use cookies on our website
We use cookies for a number of reasons:

1. For statistical analysis we collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form that does not identify a visitor, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. This helps us to improve the way our website works, for example by making sure visitors are finding what they need easily.
2. We embed videos from YouTube or Vimeo. This may set cookies on your computer once you click on the video player, but it will not store personally-identifiable cookie information and it is for playbacks of embedded videos only.
3. We embed feeds from Facebook or Twitter. The feed does not use cookies to create a profile of your browsing behaviour on third-party sites or to show you ads, although it may use anonymous or aggregate data to improve ads generally. You can remove or block cookies using the settings in your browser.
4. We use social sharing plugins such as Addthis to allow our visitors easily sharing information with other people from different social networks. These plugins don’t install any tracking software on your computer. It uses aggregate data for providing analytics to help us have a better understanding of visitors.

Removing cookies
You can withdraw your consent and remove or block cookies at any time using the settings in your browser, but in some cases, this may impact your ability to use our website. By using this site you are agreeing to the use of cookies as described.

Complaints Policy

Members of the public or partners may raise issues with the management of FESTIVAL.ORG about the organisation’s work. Issues that may give rise to a complaint may include, but are not limited to:

• the quality of service offered by FESTIVAL.ORG;
• the behaviour of staff or others working as part of FESTIVAL.ORG;
• Health and Safety;
• Equal Opportunities;
• Discrimination.

Complaints will be accepted in whatever form they are made and the proceedings and records of all complaints will be kept confidential.

Complaints will be dealt with by the Artistic Director/Chief Executive, and will be dealt with fairly, speedily and consistently.

Any person not satisfied with the response from the Artistic Director/Chief Executive will be given an opportunity to raise their complaint directly with the Trustees.

In dealing with complaints FESTIVAL.ORG will abide by its Equal Opportunities Policy.